Our Policies

All forms are required to be filled out before any service will be performed. Should there be an issue with completing the form, please contact us at contact@skinstudio211.com. Any known allergies should be communicated. By not acknowledging these known allergies, the client releases the esthetician of any reactions that occur during or following the service. Pregnant clients should acknowledge that they are with child so that proper accommodations can be made to protect the fetus.

 

Cancellation Policy

 

We require a credit card on file and a nonrefundable retainer to retain your requested date and time for any service. The nonrefundable retainer is 35% of the service which goes towards the remainder balance of requested appointment. The remainder balance is due after service is completed. A refund of the retainer is given when a cancellation is requested by the client 24 hours prior to their scheduled appointment. Canceling after 24 hours or same day will result in card on file being charged 50% of that service without notification. However, we do allow rescheduling any appointment after 24 hours without penalty. You may also cancel/reschedule all appointments by re-logging into your vagaro account 

 

Reschedule Policy

Rescheduled appointments must be serviced within 2 months of original schedule date/time and can only be rescheduled once or 50% of service will be charged. All appointments requested to be rescheduled have until the next work day to notify us what that date is or card on file will be charged 50% of service without notification. No show appointments will result in 100% of service charged to card on file. Cards on file that do not work will result in blocked appointment scheduling until balance is paid. Appointments must be canceled by calling or texting 517-249-2034, not through email or social media platforms. You may also cancel/reschedule all appointments by re-logging into your vagaro account 

 

Promotions/Vouchers/Specials Policy

 

We do not allow double discounts, meaning one coupon/discounts per person per day. All clients must notify us at checkout of any discounts/coupons. We will not honor any discounts/coupons once the transaction sale has been processed. You are highly encouraged to review your charges on our dual screen checkout station. Please notify the service provider if you believe the charges are incorrect or your discount has not been applied. Should any discrepancies occur after checkout they must go directly to the General Manager or through the front desk. We will not refund after checkout if you do not notify us after end of sale. All flash sales are for future appointments. This means that if you have an appointment already scheduled and we decide to run a flash sale, you may not cancel or reschedule your appointment to receive this flash sale special.

 

Refund/Return Policy

 

We do not accept any returns or exchanges at any time.